Refund Policy - Global Scopes Ecom

Effective Date: October 20, 2025

At Global Scopes Ecom, we strive to deliver exceptional eCommerce solutions tailored to your success on platforms like Amazon, Walmart, TikTok Shop, and more. Our refund policy ensures transparency and fairness for all clients.

1. Service-Based Refunds

• Non-Delivery of Services: If we fail to deliver agreed-upon services (e.g., product listing, optimization, or advertising setup) within the specified timeline, you are eligible for a full refund of the affected service fees.

• Revenue Guarantee: As per our “Revenue Guarantee” (see About Us), if we do not achieve:

  • +15% sales growth in Month 1, we provide free optimization.

  • +40% total revenue by Month 3, we offer a free third month.

  • 3x ROI within 6 months, we extend support at no cost. If these milestones are unmet and you choose to discontinue, a prorated refund for unfulfilled services applies.

• Dissatisfaction: If you are unsatisfied with our services (e.g., AI content, graphic design, or PPC campaigns), notify us within 7 days of delivery for a review. We’ll work to address concerns or offer a partial refund based on work completed.

2. Subscription & Recurring Services

• Monthly Plans: Cancel anytime with 30 days’ notice. Refunds for the current billing cycle are prorated based on unused days.

• Annual Plans: Cancel within 14 days of purchase for a full refund. After 14 days, prorated refunds apply for unused months, minus a $50 admin fee.

3. Non-Refundable Services

• Custom Work: Product hunting, custom graphic design, and bespoke web development are non-refundable once initiated, as they are tailored to your specifications.

• Third-Party Fees: Costs for platform ads (e.g., Amazon PPC, Walmart Connect) or third-party tools are non-refundable, as they are pass-through expenses.

4. Refund Process

• Submit requests to support@globalscopesecom.us with your order ID and reason for refund.

• Refunds are processed within 10 business days via the original payment method.

• Approved refunds may incur a 5% processing fee for credit card transactions.

5. Contact Us

Questions? Reach us at support@globalscopesecom.us or call +1 512 880 3644. We’re here to ensure your satisfaction.